Welcome to our store About Troggs

Gift cards now available! Learn more


Help & FAQs

Unveiling All the Answers: Your Ultimate Guide to Help & FAQs



Can I cancel my order?

We completely get it, we change our minds too! If you contact us promptly before we have processed your order we will be able to cancel / change your order.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner. You can also phone us at 02870825476 between 10am - 5.30pm.


What countries do you ship to?

We currently ship to the United Kingdom and Ireland. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. International shipping times depend on the products and destination. All smaller items are sent 48hr tracked and signed to mainland UK with Royal Mail. Orders to ROI are sent with Fastway. Orders of larger products such as surfboards are sent with Express Freight or Parcel Force!

Returns and Refunds

How do I return a product?

You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or packing slip included.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Troggs Surf Shop

88 Main Street


County Antrim

Northern Ireland

BT56 8BN

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.